Terms of service

LEVEL 9 TERMS OF SERVICE

Last Updated: July 10, 2026

OVERVIEW

This website is operated by Level 9. Throughout these Terms of Service, the terms “Level 9,” “we,” “us,” and “our” refer to the operator of shoplevel9.com.

Level 9 provides this website, including its storefront, information, products, digital content, services, tools, features, and resources, subject to your acceptance of these Terms of Service and all policies incorporated into them.

By visiting shoplevel9.com, creating an account, placing an order, purchasing or accessing a digital product, booking a service, submitting information, or otherwise using the website, you agree to these Terms of Service.

These Terms apply to all users of the website, including customers, browsers, account holders, vendors, suppliers, contributors, service users, and visitors.

If you do not agree to these Terms, do not access the website, place an order, purchase a product or service, or use any Level 9 digital content.

LEVEL 9 MARKETPLACE

Level 9 is a full-spectrum performance and lifestyle marketplace built around the brand standard “Elevate Everything.”

Level 9 may offer physical products, fashion, accessories, bags, wellness and yoga items, productivity tools, travel essentials, spiritual and reflection products, emotional wellness resources, digital downloads, personal-development materials, business resources, and select professional or creative services.

Level 9 is not limited to one product category. Products and services may be selected because they support physical, mental, emotional, spiritual, professional, stylistic, financial, organizational, travel, or lifestyle elevation.

1. ELIGIBILITY AND ONLINE STORE TERMS

By using this website, you represent that:

You are at least the age of majority in your state, province, territory, or country of residence;

You have the legal capacity to enter into a binding agreement;

Any information you provide is truthful, complete, current, and accurate; and

You will use the website, products, digital content, and services only for lawful purposes.

If you permit a minor dependent to use the website, you are responsible for that minor’s activity and purchases.

You may not use this website or any Level 9 offering in violation of applicable law, including consumer-protection, intellectual-property, privacy, export-control, sanctions, or online-conduct laws.

1. GENERAL CONDITIONS

We reserve the right, to the extent permitted by law, to:

Refuse service;

Decline, restrict, or cancel an order;

Limit quantities;

Suspend or terminate an account;

Restrict access to the website;

Remove content;

Discontinue a product or service; or

Investigate suspected fraud, misuse, abuse, chargeback manipulation, unauthorized resale, or violation of these Terms.

We will not exercise these rights in a manner that unlawfully discriminates against customers or overrides rights that cannot legally be waived.

You may not reproduce, duplicate, scrape, crawl, copy, sell, resell, exploit, reverse engineer, interfere with, or misuse any portion of the website or its content without prior written authorization.

1. THIRD-PARTY SUPPLIERS AND FULFILLMENT

Level 9 does not keep all merchandise in a single warehouse and may not maintain physical possession of the products offered through the website.

Products may be sourced, processed, packaged, shipped, or fulfilled directly by third-party suppliers, brands, manufacturers, distributors, fulfillment providers, or marketplace partners.

Accordingly:

Items within the same order may ship separately;

Products may originate from different fulfillment locations;

Processing and transit times may vary;

Packaging may vary by supplier;

Tracking information may be issued separately;

Return locations may differ by product; and

Certain products may be subject to supplier-specific availability or return conditions.

Level 9 remains the customer-facing point of contact for orders placed through shoplevel9.com. Customers should contact Level 9—not independently return merchandise to a supplier—unless written instructions state otherwise.

Do not send any return to an address displayed on a package, packing slip, manufacturer website, or shipping label unless Level 9 has expressly authorized that return address in writing.

1. PRODUCT CURATION AND THIRD-PARTY PRODUCTS

Level 9 may curate, organize, rename, categorize, describe, promote, or resell products supplied by third parties.

The inclusion of a product in the Level 9 marketplace does not necessarily mean that Level 9 manufactured the product or owns the supplier’s trademarks.

Third-party trademarks, brand names, product names, and logos remain the property of their respective owners.

Level 9 does not knowingly offer counterfeit merchandise. If you believe a product listing infringes intellectual-property rights or misrepresents authenticity, contact levelninehospitality@gmail.com promptly.

1. PRODUCT INFORMATION, IMAGES, AND COLORS

We make reasonable efforts to present product descriptions, materials, measurements, images, specifications, colors, prices, availability, and other information accurately.

However:

Screen settings may affect color appearance;

Handmade or natural products may vary;

Supplier images may be illustrative;

Packaging may change;

Measurements may have reasonable tolerances; and

Product descriptions may contain supplier-provided information.

Before purchasing, review the complete product listing, measurements, materials, care instructions, compatibility information, and any applicable disclosures.

If a product materially differs from its description, contact us under the Return & Refund Policy.

1. PRODUCT AVAILABILITY AND SUBSTITUTIONS

Products may become unavailable after an order is placed because of supplier inventory changes, discontinuation, regional restrictions, fulfillment problems, or data-sync delays.

If an ordered product becomes unavailable, Level 9 may:

Cancel the affected item and issue a refund;

Offer store credit with the customer’s agreement;

Offer a replacement product for the customer’s approval; or

Offer a substantially similar variation where the customer expressly accepts the substitution.

Level 9 will not substitute a materially different product without customer approval.

We may change suppliers or fulfillment providers without notice where the ordered product, material characteristics, price paid, and customer-facing terms remain materially unchanged.

1. PRICES, TAXES, DUTIES, AND FEES

Prices are displayed in the currency shown at checkout and may change without notice before an order is placed.

You are responsible for reviewing the final order total before payment.

Applicable taxes, shipping charges, duties, customs assessments, currency-conversion charges, and other fees may be calculated or disclosed at checkout when available.

International customers may be responsible for import duties, taxes, brokerage fees, or customs charges imposed by the destination jurisdiction unless checkout expressly states that such charges are included.

A pricing or listing error does not obligate Level 9 to fulfill an order at the incorrect price. If a material pricing error is discovered after purchase, we may cancel the affected item and issue a refund or request your approval of the corrected price.

1. ORDER ACCEPTANCE

An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

An order is accepted when it is approved for fulfillment, digitally delivered, or otherwise confirmed by Level 9.

We may cancel or limit an order because of:

Product unavailability;

Supplier or fulfillment restrictions;

Payment authorization failure;

Suspected fraud;

Incorrect pricing or listing information;

Shipping restrictions;

Sanctions or export restrictions;

Excessive quantities suggesting unauthorized resale;

Prior account abuse; or

Violation of these Terms.

If we cancel a paid order or item, we will refund the canceled amount to the original payment method.

1. BILLING AND CUSTOMER INFORMATION

You agree to provide accurate and complete:

Name;

Email address;

Telephone number;

Billing address;

Shipping address;

Payment information; and

Other information needed to process and deliver your order.

Level 9 is not responsible for losses, delays, failed deliveries, customs problems, or additional charges caused by incorrect or incomplete information supplied by the customer.

Contact us immediately if an address or order detail is incorrect. Changes cannot be guaranteed after processing begins.

1. PAYMENT AUTHORIZATION AND FRAUD PREVENTION

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charge.

Orders may be reviewed using payment-provider, Shopify, carrier, identity-verification, or fraud-prevention systems.

We may request additional verification before fulfilling an order. Failure to provide reasonable verification may result in cancellation and refund.

Unauthorized chargebacks, false non-delivery claims, return fraud, or payment abuse may result in account restriction and may be reported to payment providers or appropriate authorities.

Nothing in this section limits a customer’s lawful right to dispute an unauthorized or improper charge.

1. SHIPPING AND DELIVERY

Shipping and delivery dates are estimates unless expressly stated as guaranteed.

Estimated timing may be affected by:

Supplier processing;

Product availability;

Carrier operations;

Weather;

Customs;

Holidays;

Destination;

High-volume periods;

Labor interruptions;

Natural disasters;

Government restrictions; or

Other circumstances outside reasonable control.

Level 9 will maintain a reasonable basis for shipping representations made on the website.

If an order cannot ship within the promised time—or, where no time is stated, within the period required by applicable law—we will provide any notice, cancellation option, consent request, or refund required by law.

Items in one order may arrive in multiple shipments.

Risk of loss and title transfer will be determined according to applicable law and the shipping terms presented at checkout. Nothing in these Terms eliminates rights relating to goods lost or damaged in transit that cannot legally be waived.

1. TRACKING AND CONFIRMED DELIVERY

Tracking information may not update immediately after a label is created.

If tracking shows delivery but you cannot locate the package, check:

The delivery location;

Household members;

Building staff;

Neighbors;

Secure package areas; and

The carrier.

Contact us promptly if the package remains missing.

Level 9 may review carrier tracking, delivery photographs, GPS confirmation, signature records, supplier information, and customer-provided documentation when evaluating a delivery claim.

1. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, exchanges, cancellations, damaged-item claims, and final-sale conditions are governed by the Level 9 Return & Refund Policy, which is incorporated into these Terms.

Because Level 9 uses multiple suppliers and fulfillment partners:

Return addresses may vary;

Return authorization is required;

Customers must not return items without instructions;

Unauthorized returns may be refused; and

Items returned to the wrong location may not be recoverable.

Nothing in these Terms or the Return & Refund Policy limits any non-waivable consumer right.

1. ORDER CANCELLATIONS

A physical-product order may be canceled only if processing or fulfillment has not begun.

Because third-party suppliers may begin processing orders quickly, cancellation requests are not guaranteed.

Digital products cannot ordinarily be canceled after delivery or access.

Service bookings and service packages are subject to the cancellation terms stated in the service description, invoice, booking page, agreement, or applicable refund policy.

1. DIGITAL PRODUCTS

Level 9 may sell:

PDFs;

Workbooks;

Audits;

Templates;

Guides;

Checklists;

Courses;

Prompt collections;

Digital planners;

Downloadable files;

Externally hosted content;

Private links; and

Other digital resources.

Unless a product listing expressly provides otherwise, digital products are licensed—not sold—for the purchaser’s personal, non-commercial use.

The purchase of a digital product does not transfer ownership of its intellectual property.

1. DIGITAL PRODUCT LICENSE

Subject to your compliance with these Terms, Level 9 grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the purchased digital product for your own personal or internal business use.

You may not:

Resell it;

Redistribute it;

Post it publicly;

Upload it to a file-sharing service;

Share access credentials or download links;

Copy it for distribution;

Remove proprietary notices;

Translate or modify it for resale;

Use it to create a competing product;

License it to another person;

Upload it into an artificial-intelligence training dataset;

Use it to train, fine-tune, benchmark, or develop a commercial artificial-intelligence system; or

Claim it as your own work.

Reasonable backup copies for your own lawful use are permitted.

1. DIGITAL DELIVERY AND TECHNICAL ACCESS

Digital products may be delivered by download, email, customer account, private webpage, external link, or third-party digital-delivery service.

You are responsible for:

Providing a correct email address;

Maintaining access to your email and device;

Downloading files within any disclosed access period;

Using compatible software; and

Keeping lawful backup copies.

If you experience a delivery or access problem, contact levelninehospitality@gmail.com.

We will make reasonable efforts to correct verified technical issues.

1. DIGITAL REFUNDS AND WITHDRAWAL RIGHTS

Digital products are generally final sale after delivery, download, access, or activation because they can be immediately copied or consumed.

Refunds may be considered for:

Duplicate charges;

Non-delivery that cannot be corrected;

A defective file that cannot be replaced;

Material misdescription; or

Circumstances where applicable law requires a refund.

Where a jurisdiction requires express consent before immediate digital delivery causes the loss of a withdrawal right, the applicable checkout or delivery process may request that consent.

Nothing in these Terms waives mandatory rights applicable to digital content.

1. SERVICES

Level 9 may offer services including:

Brand audits;

Business strategy;

Life-performance strategy;

Automation assistance;

Digital-presence reviews;

Marketplace consulting;

Implementation support;

Creative services; and

Related offerings.

Each service may be subject to additional terms contained in its product description, proposal, booking page, invoice, statement of work, or separate written agreement.

If additional service terms conflict with these general Terms, the more specific service terms control for that service.

1. SERVICE SCOPE AND CUSTOMER COOPERATION

Customers purchasing services agree to:

Provide accurate information;

Respond reasonably to requests;

Provide required access or materials;

Attend scheduled sessions;

Review deliverables within stated periods; and

Avoid directing Level 9 to violate law or third-party rights.

Delays caused by missing information, missed appointments, unavailable access, changed instructions, or customer inaction may extend delivery timelines.

Out-of-scope work may require an additional fee and written approval.

1. SERVICE PAYMENTS, CANCELLATIONS, AND REFUNDS

Unless otherwise stated in writing:

Service fees become non-refundable once substantive work begins;

Completed consultations are non-refundable;

Reserved time may be subject to a cancellation or rescheduling fee;

Custom work is non-refundable after preparation begins; and

Third-party costs are non-refundable once incurred.

Any deposit, installment, milestone, or payment schedule stated in a proposal, invoice, checkout page, or written agreement controls.

Nothing in this section overrides rights that cannot legally be waived.

1. NO GUARANTEE OF RESULTS

Level 9 may provide products, information, resources, or services intended to support personal development, productivity, organization, business, wellness, reflection, style, travel, or performance.

Results depend on individual decisions, circumstances, effort, implementation, market conditions, health, resources, and other factors.

We do not guarantee:

Income;

Sales;

Business growth;

Employment;

Investment performance;

Physical transformation;

Medical improvement;

Mental-health outcomes;

Emotional outcomes;

Spiritual outcomes;

Legal outcomes;

Social-media growth;

Productivity gains; or

Any specific personal or commercial result.

Testimonials, examples, and case studies illustrate individual experiences and do not guarantee future performance.

1. NO PROFESSIONAL ADVICE

Website content and Level 9 products are provided for general marketplace, lifestyle, educational, informational, organizational, and personal-development purposes.

Unless a separate written agreement expressly states otherwise, nothing offered through Level 9 constitutes:

Medical advice;

Mental-health treatment;

Therapy;

Legal advice;

Financial advice;

Investment advice;

Tax advice;

Religious instruction;

Nutritional treatment; or

Other licensed professional advice.

Consult an appropriately qualified professional before making decisions involving health, safety, finances, legal rights, mental health, or other significant matters.

1. WELLNESS, FITNESS, AND YOGA PRODUCTS

Physical activity involves risk.

Consult a qualified healthcare professional before beginning a new exercise, yoga, stretching, recovery, or wellness routine if appropriate for your circumstances.

Use products according to manufacturer instructions, warnings, age restrictions, weight limits, and safety information.

Stop use and seek appropriate assistance if a product appears damaged, unsafe, or unsuitable.

Level 9 product descriptions do not replace manufacturer instructions or professional guidance.

1. SPIRITUAL, EMOTIONAL, AND SELF-CARE PRODUCTS

Spiritual, reflection, mindfulness, emotional-reset, journaling, candle, incense, affirmation, and self-care products are offered for general personal and lifestyle use.

They are not intended to diagnose, treat, cure, prevent, or resolve a medical, psychiatric, psychological, emotional, or spiritual condition.

Spiritual or reflective descriptions are not promises of supernatural, therapeutic, or guaranteed outcomes.

1. CLOTHING, BAGS, JEWELRY, AND ACCESSORIES

Customers are responsible for reviewing sizing, dimensions, materials, care instructions, compatibility, and product warnings before purchase.

Sizing may vary across brands and suppliers.

Jewelry and accessory materials may cause sensitivity in some users. Discontinue use if irritation occurs.

“Luxury,” “premium,” “elevated,” or similar terms describe marketplace positioning, design, materials, or presentation and do not mean that an item is affiliated with a third-party luxury brand unless expressly stated.

1. REVIEWS AND USER-GENERATED CONTENT

If you submit a review, image, video, testimonial, suggestion, comment, or other content, you grant Level 9 a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to reproduce, edit, publish, display, distribute, and use that content for website, customer-service, advertising, and promotional purposes, subject to applicable law.

You represent that:

You own or control the submitted content;

It is truthful;

It does not violate another person’s rights;

It is not defamatory, unlawful, obscene, threatening, fraudulent, or deceptive; and

It does not contain malicious code.

We may remove or decline content at our discretion where permitted by law.

1. INTELLECTUAL PROPERTY

The Level 9 website and its original content—including its text, graphics, digital products, product curation, logos, layouts, designs, photographs, videos, branding, and downloadable materials—are owned by or licensed to Level 9 and protected by applicable intellectual-property laws.

“Level 9,” “Elevate Everything,” and associated brand elements may function as Level 9 brand identifiers.

No right or license is granted except as expressly provided in these Terms.

1. COPYRIGHT AND INTELLECTUAL-PROPERTY COMPLAINTS

If you believe content on shoplevel9.com infringes your copyright, trademark, or other intellectual-property right, email levelninehospitality@gmail.com with:

Your name and contact information;

Identification of the protected work or right;

Identification and location of the challenged material;

A statement explaining the alleged infringement;

A good-faith statement that the disputed use is not authorized; and

Any documentation reasonably supporting your claim.

We may remove, restrict, or investigate challenged material where appropriate.

1. THIRD-PARTY TOOLS, APPS, AND LINKS

The website may use or link to third-party:

Payment processors;

Suppliers;

Fulfillment companies;

Carriers;

Analytics tools;

Social-media services;

Marketing platforms;

Scheduling systems;

Cloud-storage providers;

Digital-delivery services; and

Other websites or applications.

Level 9 does not control every third-party service and is not responsible for third-party content, security, availability, policies, or practices except to the extent required by law.

Your use of a third-party service may also be governed by that provider’s terms.

1. PRIVACY

Our collection, use, retention, disclosure, and protection of personal information are addressed in the Level 9 Privacy Policy, which is incorporated into these Terms.

By using the website, you acknowledge that information may be processed by Shopify and by service providers necessary to operate the store, process payments, prevent fraud, fulfill orders, deliver digital products, provide customer support, conduct analytics, and perform marketing where permitted.

Review the Privacy Policy for more information about your privacy rights and choices.

1. COOKIES AND ANALYTICS

The website may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the storefront, remember preferences, secure transactions, measure performance, personalize experiences, and support marketing.

Where consent is required, applicable tools should be used only in accordance with the choices presented through the website’s consent mechanism.

1. SUBSCRIPTIONS AND RECURRING CHARGES

Level 9 does not impose recurring charges unless the applicable offer clearly identifies itself as a subscription, membership, installment arrangement, or automatically renewing service.

Before enrollment, the applicable offer must disclose material terms, including:

The amount charged;

Billing frequency;

Trial or promotional terms;

Renewal conditions;

How to cancel; and

Any applicable deadline.

Recurring charges require the customer’s express agreement.

Customers must be provided a reasonably simple cancellation method as required by applicable law.

If Level 9 does not currently offer subscriptions, this section applies only if and when such an offering is introduced.

1. PROMOTIONS, DISCOUNTS, AND GIFT CARDS

Promotions may be subject to additional stated terms.

Unless expressly stated otherwise:

Discounts cannot be combined;

Promotional codes have no cash value;

Discounts cannot be applied retroactively;

Promotions may exclude certain products;

Promotions may end at the stated time; and

Gift cards are non-refundable except where required by law.

We may cancel a promotion affected by error, fraud, abuse, or technical malfunction.

1. ACCOUNTS AND SECURITY

If account functionality is available, you are responsible for safeguarding your credentials and activities under your account.

Notify us promptly of suspected unauthorized access.

We may suspend or restrict accounts associated with:

Fraud;

Threats or harassment;

Repeated policy abuse;

Chargeback manipulation;

Automated scraping;

Unauthorized resale;

Security risks;

Impersonation; or

Violation of these Terms.

1. PROHIBITED USES

You may not use the website or any Level 9 offering:

For unlawful activity;

To infringe intellectual-property or privacy rights;

To transmit malware or harmful code;

To scrape, crawl, harvest, or extract data without permission;

To bypass website security;

To impersonate another person;

To submit false order or payment information;

To conduct fraudulent chargebacks;

To harass, threaten, or abuse others;

To resell digital products without permission;

To manipulate reviews;

To interfere with the website or another user;

To conceal prohibited exports or sanctioned transactions; or

For any use expressly prohibited elsewhere in these Terms.

1. EXPORT CONTROLS AND SANCTIONS

You may not use the website or purchase, access, export, re-export, transfer, or provide products, software, digital content, or services in violation of applicable trade controls, embargoes, sanctions, or export laws.

You represent that you are not prohibited from transacting under applicable sanctions or export-control requirements.

We may decline or cancel transactions involving restricted jurisdictions, persons, entities, end uses, or payment activity.

1. FORCE MAJEURE

Level 9 is not responsible for delay or failure caused by events outside its reasonable control, including:

Natural disasters;

Severe weather;

Fire;

Flood;

War;

Terrorism;

Civil unrest;

Pandemics;

Government action;

Customs interruption;

Cyberattack;

Internet or utility failure;

Carrier interruption;

Supplier shutdown;

Labor dispute;

Transportation disruption;

Shortage of materials; or

Failure of a third-party platform.

This section does not eliminate any refund, cancellation, notice, or other consumer remedy required by law.

1. ERRORS, INACCURACIES, AND OMISSIONS

Website or communication content may occasionally contain errors involving pricing, descriptions, promotions, availability, transit estimates, or other details.

We may correct errors and update information.

If a correction materially affects an accepted order, we will provide an appropriate option, which may include cancellation and refund.

1. DISCLAIMER OF WARRANTIES

Except where prohibited by law, the website, information, digital content, and services are provided on an “as is” and “as available” basis.

We do not warrant that:

The website will be uninterrupted;

Every error will be corrected immediately;

Every third-party service will remain available;

Every product will meet subjective expectations; or

Any offering will produce a specific result.

Any warranties that cannot legally be excluded remain unaffected.

1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Level 9 and its owners, operators, employees, contractors, suppliers, fulfillment providers, affiliates, agents, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or an offering.

Where liability cannot be fully excluded, Level 9’s aggregate liability arising from a particular transaction will not exceed the amount paid to Level 9 for the product or service giving rise to the claim, except where applicable law requires a greater remedy.

Nothing in these Terms excludes or limits liability for:

Fraud;

Willful misconduct;

Gross negligence where it cannot be limited;

Death or personal injury caused by legally actionable negligence;

Violation of non-waivable consumer rights; or

Any liability that cannot legally be excluded.

1. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Level 9 and its owners, operators, employees, contractors, affiliates, agents, suppliers, and service providers from third-party claims, liabilities, losses, and reasonable costs arising from:

Your unlawful use of the website;

Your material violation of these Terms;

Your infringement of third-party rights;

Your fraudulent conduct; or

Content you submit.

This obligation does not apply to the extent a claim results from Level 9’s own wrongful conduct.

1. CONSUMER RIGHTS

These Terms are not intended to waive rights that cannot legally be waived.

If applicable consumer law gives you rights or remedies that conflict with these Terms, the mandatory consumer-law provision controls.

1. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM CUSTOMERS

Customers in the European Economic Area or United Kingdom may have additional statutory rights, including rights concerning:

Pre-contract information;

Conformity of goods;

Faulty digital content;

Cancellation of distance contracts;

Refunds; and

Data protection.

Applicable withdrawal rights may be subject to exceptions, including personalized goods, certain hygiene-sensitive products, fully performed services begun with required consent, and digital content supplied immediately after the customer provides the legally required consent and acknowledgment.

Nothing in these Terms is intended to eliminate mandatory EEA or UK consumer rights.

1. GOVERNING LAW

These Terms and transactions with Level 9 are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, except where mandatory consumer law requires otherwise.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to the extent its exclusion is legally permitted.

1. INFORMAL DISPUTE RESOLUTION

Before filing a legal action, you and Level 9 agree to attempt in good faith to resolve the dispute informally.

The complaining party should send written notice describing:

The order or transaction;

The relevant facts;

The requested resolution; and

Supporting documentation.

Notices to Level 9 should be sent to levelninehospitality@gmail.com.

The parties should allow at least 30 days for a good-faith response before filing suit, unless urgent relief, a statutory deadline, a chargeback deadline, or applicable law requires earlier action.

1. VENUE

Subject to applicable consumer-protection law and any court having mandatory jurisdiction, legal proceedings arising from these Terms shall be brought in a state or federal court with jurisdiction in Knox County, Tennessee.

Each party consents to personal jurisdiction and venue in those courts.

This provision does not prevent a consumer from asserting rights in another forum where applicable law gives the consumer a non-waivable right to do so.

1. NO MANDATORY ARBITRATION

These Terms do not presently require customers to submit disputes to binding arbitration or waive participation in a class action.

Level 9 may adopt a lawful dispute-resolution provision in the future, but any revised provision will apply only as permitted by law and after appropriate notice.

1. SEVERABILITY

If any provision of these Terms is found unlawful, invalid, or unenforceable, it will be enforced to the maximum extent permitted or severed if necessary.

The remaining provisions will continue in effect.

1. WAIVER

Failure to enforce a provision does not waive the right to enforce it later.

A waiver is effective only if made in writing by an authorized Level 9 representative.

1. ASSIGNMENT

You may not assign your rights or obligations under these Terms without written consent.

Level 9 may assign these Terms as part of a merger, acquisition, asset transfer, restructuring, financing, or transfer of the business, subject to applicable law.

1. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Return & Refund Policy, Shipping Policy, and any applicable product, digital-license, service, subscription, or promotion terms, constitute the agreement between you and Level 9 concerning use of the website and purchases.

Specific written terms for a particular service or transaction control over inconsistent general language in these Terms.

1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in products, services, suppliers, technology, operations, or law.

The updated date will be posted at the top.

Changes apply prospectively unless applicable law permits otherwise.

Material changes affecting an existing subscription or continuing service will be communicated as required by law.

Continued use after the effective date of revised Terms constitutes acceptance to the extent permitted by law.

1. CONTACT INFORMATION

Questions, notices, or concerns regarding these Terms should be sent to:

Level 9
Email: levelninehospitality@gmail.com
Website: https://shoplevel9.com