Contact information
LEVEL 9 CONTACT INFORMATION
Last Updated: July 10, 2026
Level 9 is a full-spectrum performance and lifestyle marketplace built around the standard “Elevate Everything.”
For questions concerning orders, shipping, returns, refunds, digital products, services, partnerships, suppliers, or general customer support, contact Level 9 using the information below.
BUSINESS NAME
Level 9
WEBSITE
CUSTOMER SUPPORT EMAIL
levelninehospitality@gmail.com
CUSTOMER SUPPORT HOURS
Customer support inquiries are reviewed Monday through Friday, excluding federal holidays.
Please allow up to two business days for an initial response. During holidays, promotional periods, product launches, or unusually high order volume, response times may be longer.
ORDER SUPPORT
For questions about an existing order, include:
Your full name;
Your order number;
The email address used at checkout;
The product involved; and
A clear description of the issue.
For damaged, defective, incorrect, or missing items, also include clear photographs of:
The product;
The packaging;
The shipping label; and
The damage or issue.
SHIPPING AND TRACKING SUPPORT
For shipping or tracking questions, include your order number and tracking number, if available.
Because Level 9 works with third-party suppliers, manufacturers, brands, distributors, and fulfillment partners, items within the same order may ship separately and arrive on different dates.
DIGITAL PRODUCT SUPPORT
For assistance with a digital product, include:
Your order number;
The name of the digital product;
The email address used at checkout; and
A description or screenshot of the access or download issue.
Digital products may be delivered by email, download link, customer account, private webpage, externally hosted content, or a third-party digital-delivery service.
RETURNS
Do not mail a product to Level 9 or to an address shown on the original package without first receiving written return authorization and instructions.
Level 9 does not maintain all inventory at one centralized warehouse. Return locations may vary depending on the product, supplier, manufacturer, brand partner, or fulfillment provider.
To request a return, contact:
levelninehospitality@gmail.com
Include your order number, the item involved, the reason for the return, and photographs where appropriate.
Unauthorized returns or merchandise sent to the wrong address may be refused or may not be recoverable.
SERVICE INQUIRIES
For questions about Level 9 services, including audits, strategy sessions, business support, automation assistance, digital buildouts, or other service offerings, include:
Your full name;
Your business or project name, if applicable;
The service you are interested in;
Your primary objective; and
Any relevant timeline.
PARTNERSHIP AND SUPPLIER INQUIRIES
Level 9 welcomes inquiries from brands, suppliers, fulfillment providers, creators, service providers, and strategic partners whose offerings align with the Elevate Everything standard.
Partnership inquiries should include:
Your name and company name;
Your website;
Your product or service category;
Fulfillment and shipping capabilities;
Return procedures;
Primary customer markets; and
A brief explanation of how your offering supports physical, mental, emotional, spiritual, professional, stylistic, travel, or lifestyle elevation.
LEGAL AND INTELLECTUAL-PROPERTY NOTICES
Legal notices, copyright concerns, trademark concerns, product-authenticity concerns, and other intellectual-property inquiries should be sent to:
levelninehospitality@gmail.com
The subject line should clearly identify the nature of the notice.
PRIVACY REQUESTS
Questions or requests concerning personal information, privacy rights, account information, marketing preferences, or data practices should be sent to:
levelninehospitality@gmail.com
Include “Privacy Request” in the subject line and provide sufficient information for Level 9 to identify and respond to the request.
Please do not send sensitive financial information, passwords, government identification numbers, or complete payment-card information by email.
PAYMENT SECURITY
Level 9 does not request complete credit-card numbers, banking passwords, or account login credentials by email.
Payments made through shoplevel9.com are processed through Shopify and applicable third-party payment providers.
If you receive a suspicious communication claiming to represent Level 9, do not provide sensitive information. Forward the communication to levelninehospitality@gmail.com for review.
SOCIAL MEDIA
Only social-media accounts linked directly from shoplevel9.com should be treated as official Level 9 accounts.
Level 9 is not responsible for impersonator accounts, unofficial pages, fraudulent advertisements, or communications from accounts that are not linked through the official website.
GENERAL CONTACT
Level 9
Website: https://shoplevel9.com
Email: levelninehospitality@gmail.com