Shipping policy

LEVEL 9 SHIPPING POLICY

Last Updated: July 10, 2026

Thank you for shopping with Level 9.

Level 9 is a full-spectrum performance and lifestyle marketplace built around the standard “Elevate Everything.” Because many products are sourced, processed, or shipped directly through third-party suppliers, brands, manufacturers, distributors, or fulfillment partners, shipping methods, processing times, delivery estimates, packaging, and fulfillment locations may vary by product.

Please review this Shipping Policy before placing an order.

CONTACT

For shipping, tracking, delivery, or order questions, contact:

levelninehospitality@gmail.com

Please include your order number, the email used at checkout, and a brief description of your question or concern.

1. NO CENTRALIZED INVENTORY

Level 9 does not keep all merchandise on hand and does not operate from one centralized fulfillment warehouse.

Products may be stored, processed, packaged, or shipped directly by third-party suppliers, brand partners, manufacturers, distributors, or fulfillment providers.

As a result:

Items in the same order may ship separately;

Products may be shipped from different locations;

Packages may arrive on different dates;

Tracking information may be issued separately;

Packaging may vary by supplier; and

Processing and delivery times may differ between products.

Level 9 remains the customer-facing point of contact for purchases made through shoplevel9.com.

1. ORDER PROCESSING

Order processing begins after payment has been successfully authorized and the order has passed any applicable fraud or verification review.

Processing time refers to the period required to confirm, prepare, package, and transfer an order to a shipping carrier. Processing time does not include carrier transit time.

Typical processing time is:

2 to 7 business days for most physical products.

Certain products may require additional processing time due to supplier availability, customization, demand, holidays, regional restrictions, or fulfillment location.

Business days generally exclude Saturdays, Sundays, and recognized holidays.

An order confirmation does not mean the order has shipped.

1. ESTIMATED DELIVERY TIMES

Estimated delivery times begin after the order has been processed and transferred to the carrier.

Typical estimated delivery times are:

United States: approximately 5 to 15 business days after processing.

Canada: approximately 7 to 20 business days after processing.

International destinations: approximately 10 to 30 business days after processing.

These are estimates only and are not guaranteed unless a specific guaranteed delivery service is expressly offered at checkout.

Some products may arrive sooner or later depending on:

Supplier processing;

Product availability;

Carrier operations;

Destination;

Customs clearance;

Weather;

Holidays;

High-volume periods;

Government restrictions;

Transportation interruptions; or

Other circumstances outside Level 9’s reasonable control.

Any product-specific shipping estimate displayed on a product page or at checkout should be reviewed before purchase. Where a product-specific estimate conflicts with a general estimate in this policy, the product-specific estimate controls.

1. SHIPPING PROMISES AND DELAYS

Level 9 makes reasonable efforts to provide accurate processing and shipping estimates.

If we cannot ship an item within the timeframe stated at purchase—or, where no timeframe was stated, within the period required by applicable law—we will provide any notice, consent request, cancellation option, or refund required by law.

Where required, customers may be given the option to:

Consent to a revised shipping date;

Cancel the delayed item; or

Receive a refund for the unshipped item.

Level 9 will not treat silence as consent to an extended delay where applicable law requires affirmative consent.

1. SHIPPING RATES

Shipping charges are calculated or displayed at checkout based on available information, including:

Product;

Supplier;

Fulfillment location;

Package weight or size;

Shipping destination;

Shipping method; and

Applicable promotional offers.

Shipping rates may vary between products.

Because multiple suppliers may fulfill a single order, shipping charges may reflect more than one package or fulfillment source.

Any free-shipping offer is subject to the terms displayed with the promotion and may exclude:

Certain products;

Oversized items;

Remote destinations;

International orders;

Expedited shipping; or

Supplier-restricted merchandise.

1. MULTIPLE PACKAGES

Orders containing multiple products may be fulfilled by different suppliers and may arrive in separate packages.

You may receive:

More than one shipment confirmation;

More than one tracking number;

Packages on different delivery dates; or

Items in different packaging.

Separate delivery does not necessarily mean an item is missing.

Please allow the estimated delivery period for each shipment before contacting us about an incomplete order.

1. TRACKING INFORMATION

When tracking information is available, it will generally be sent to the email address or telephone number provided at checkout.

Tracking may take several business days to update after a shipping label is created.

A label-created status means the supplier or fulfillment partner has generated shipping information. It does not always mean the carrier has physically received the package.

Carrier tracking systems are controlled by third parties and may experience delays, incomplete scans, or temporary outages.

1. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please confirm:

Recipient name;

Street address;

Apartment, suite, or unit number;

City;

State or province;

Postal code;

Country; and

Telephone number where requested.

Contact levelninehospitality@gmail.com immediately if you notice an error.

Address changes are not guaranteed after processing begins.

Level 9 is not responsible for delays, failed delivery, return-to-sender fees, replacement costs, or losses caused by an incorrect or incomplete address provided by the customer.

1. ADDRESS CHANGES

We may attempt to update a shipping address if the request is received before supplier processing or fulfillment begins.

Because third-party suppliers may begin processing quickly, address-change requests are not guaranteed.

Once an order has shipped, Level 9 may be unable to redirect it.

Customers may need to contact the carrier directly where a carrier offers delivery-management services.

1. SHIPPING RESTRICTIONS

Certain products may not be available for delivery to every location.

Restrictions may result from:

Supplier limitations;

Carrier restrictions;

Hazardous-material rules;

Customs requirements;

Export controls;

Sanctions;

Regional laws;

Product size or weight; or

Marketplace availability.

We reserve the right to cancel and refund an item that cannot lawfully or practically be shipped to the destination provided.

1. INTERNATIONAL SHIPPING

International orders may be subject to:

Customs review;

Import taxes;

Duties;

Brokerage fees;

Carrier fees;

Value-added tax;

Local handling charges; or

Other government assessments.

Unless checkout expressly states otherwise, the customer is responsible for destination-country duties, taxes, customs fees, and import charges.

Level 9 does not control customs processing or the amount of government-imposed charges.

Customers are responsible for confirming that ordered products may lawfully be imported into the destination country.

Refusal to pay required customs charges may result in delayed delivery, abandonment, return to sender, or destruction of the package.

Refund eligibility for refused international orders will depend on whether the product is returned in acceptable condition and whether supplier, carrier, customs, return-shipping, or handling charges are incurred.

1. CUSTOMS DELAYS

International shipping estimates do not include unpredictable customs delays.

Level 9 is not responsible for delays caused by:

Customs inspections;

Documentation requests;

Government holds;

Import restrictions;

Unpaid duties or taxes; or

Local delivery procedures.

We may provide reasonable assistance using available tracking or supplier information, but we cannot control customs agencies.

1. DELIVERY CONFIRMATION

A shipment may be considered delivered when carrier tracking confirms delivery to:

The shipping address;

A mailbox;

A front desk;

A reception area;

A parcel locker;

A designated pickup point;

A secure location;

A household member; or

Another location authorized by the customer or carrier.

If tracking shows delivered but the package cannot be located, customers should first check:

Around the delivery location;

With household members;

With neighbors;

With building staff;

With mailrooms or package lockers; and

Directly with the carrier.

Contact Level 9 promptly if the package remains missing.

1. LOST PACKAGES

If a package appears lost in transit, contact:

levelninehospitality@gmail.com

Include:

Order number;

Tracking number;

Shipping address; and

Any information received from the carrier.

We may review:

Carrier tracking;

Delivery scans;

Shipping records;

Supplier records;

Delivery photographs;

GPS information; and

Carrier investigation results.

Depending on the circumstances, applicable law, supplier policy, and carrier determination, the resolution may include:

Continued investigation;

Replacement;

Store credit;

Refund; or

Another appropriate remedy.

Submitting a claim does not guarantee an immediate refund or replacement.

1. STOLEN PACKAGES

Level 9 is not automatically responsible for theft occurring after a carrier confirms delivery.

However, we will review reported incidents and may assist with carrier documentation, supplier review, or available claims procedures.

Customers are encouraged to use:

Secure delivery locations;

Parcel lockers;

Signature services where offered;

Carrier delivery alerts; and

Prompt package collection.

A police report, carrier claim, building report, or other documentation may be requested for suspected theft.

1. DAMAGED PACKAGES OR PRODUCTS

Inspect all products promptly after delivery.

If a package or product arrives damaged, contact levelninehospitality@gmail.com as soon as possible and provide:

Order number;

Description of the damage;

Photographs of the product;

Photographs of the packaging;

Photographs of the shipping label; and

Any other relevant information.

Do not discard the item or packaging until the issue has been reviewed.

Available remedies may include:

Replacement;

Refund;

Store credit;

Return instructions; or

Another appropriate resolution.

1. INCORRECT OR MISSING ITEMS

If you receive the wrong product, wrong variation, wrong quantity, or an incomplete shipment, contact us promptly.

Before reporting a missing item, confirm whether the order was divided into multiple shipments.

Include:

Order number;

Item expected;

Item received;

Photographs where applicable; and

Any tracking information.

We will review the order and supplier records and provide an appropriate resolution.

1. RETURNED-TO-SENDER PACKAGES

A package may be returned to the supplier or fulfillment partner because of:

Incorrect address;

Incomplete address;

Failed delivery attempts;

Refused delivery;

Unclaimed package;

Unpaid customs charges; or

Carrier restrictions.

If a package is returned, contact Level 9.

Depending on the circumstances, the available options may include:

Reshipment after payment of additional shipping charges;

Refund less non-refundable shipping, return, customs, supplier, or handling costs; or

Cancellation where permitted.

No deduction will be made where prohibited by law or where the return resulted from Level 9’s or the supplier’s verified error.

1. REFUSED DELIVERIES

Refusing delivery does not automatically create an approved return or guarantee a full refund.

Customers should contact Level 9 before refusing a delivery.

Refused packages may incur:

Return shipping;

Carrier fees;

Customs fees;

Supplier fees; or

Handling charges.

Any refund will be determined under the Return & Refund Policy and applicable law after the product’s disposition is confirmed.

1. EXPEDITED SHIPPING

Expedited shipping applies only where specifically offered at checkout.

Expedited shipping generally shortens carrier transit time and may not shorten supplier processing time.

An expedited shipping charge does not guarantee delivery by a particular date unless the service is expressly represented as guaranteed.

If a guaranteed expedited service is not fulfilled, available remedies will be determined by the carrier terms, supplier terms, checkout representation, and applicable law.

1. PREORDERS, BACKORDERS, AND SPECIAL ORDERS

Products identified as preorder, backorder, custom, personalized, made-to-order, or special order may have longer processing and delivery periods.

Estimated availability or shipping dates will be displayed where reasonably available.

If there is a material delay, Level 9 will provide any notice, consent request, cancellation right, or refund required by applicable law.

1. DIGITAL PRODUCTS

Digital products are delivered electronically and are not physically shipped.

Digital delivery may occur by:

Email;

Download link;

Customer account;

Private webpage;

Externally hosted link; or

A third-party digital-delivery service.

Customers should confirm that the email address entered at checkout is correct.

For digital delivery issues, contact levelninehospitality@gmail.com.

1. SERVICES

Services, consultations, audits, strategy sessions, digital buildouts, and other non-physical offerings are not subject to physical shipping.

Service delivery terms are stated in the applicable product description, booking page, invoice, proposal, or written agreement.

1. ORDER COMBINATIONS

Orders placed separately may not be combined.

Products within one order may also be separated by supplier or fulfillment source.

Level 9 does not guarantee consolidated packaging.

1. PACKAGING

Packaging may vary based on the applicable supplier, manufacturer, brand, carrier, or fulfillment partner.

Some products may arrive in:

Manufacturer packaging;

Supplier packaging;

Neutral packaging;

Recycled packaging; or

Third-party branded packaging.

Packaging differences alone do not mean that a product is incorrect.

1. ENVIRONMENTAL AND SUSTAINABILITY INFORMATION

Where environmental, recycled, sustainable, eco-conscious, or similar claims appear, they may be based on supplier or manufacturer information.

Level 9 does not independently certify every third-party sustainability claim unless expressly stated.

1. HIGH-VOLUME AND HOLIDAY PERIODS

Processing and delivery may take longer during:

Major holidays;

Promotional events;

Product launches;

High-volume sales periods;

Carrier disruptions; or

Supplier backlogs.

Customers should order early when delivery is desired by a particular date.

Unless expressly offered as guaranteed, Level 9 does not guarantee delivery by birthdays, holidays, trips, events, or other customer deadlines.

1. FORCE MAJEURE

Level 9 is not responsible for delay or nonperformance caused by circumstances outside reasonable control, including:

Natural disasters;

Severe weather;

Fire;

Flood;

War;

Civil unrest;

Pandemics;

Government action;

Customs interruption;

Cyberattack;

Internet failure;

Utility failure;

Labor disputes;

Supplier shutdown;

Material shortages;

Transportation interruptions; or

Carrier failures.

This provision does not eliminate any notice, cancellation, refund, or other consumer remedy required by law.

1. FRAUD AND ABUSE

Level 9 may investigate shipping or delivery claims involving:

Conflicting address information;

Repeated non-delivery claims;

Chargeback abuse;

False damage claims;

Fraudulent tracking claims;

Reshipping schemes; or

Other suspicious activity.

We may request documentation reasonably necessary to investigate a claim.

Nothing in this section limits a customer’s lawful right to report a legitimate shipping or payment problem.

1. POLICY CHANGES

Level 9 may update this Shipping Policy to reflect changes in:

Suppliers;

Fulfillment partners;

Carriers;

Shipping methods;

Product categories;

Markets;

Technology;

Operations; or

Applicable law.

The updated date will appear at the top of the policy.

The policy in effect when an order is placed will generally govern that order, except where a later change is required by law or benefits the customer.

1. RELATED POLICIES

This Shipping Policy should be read together with the:

Terms of Service;

Return & Refund Policy;

Privacy Policy; and

Any product-specific shipping disclosure.

If a product-specific shipping term conflicts with this general policy, the more specific product term controls for that product, subject to applicable law.

1. CONTACT INFORMATION

For shipping, order, tracking, or delivery questions, contact:

Level 9
Email: levelninehospitality@gmail.com
Website: https://shoplevel9.com